Thursday, December 12, 2024

They're Still Lacking

I was worried about upselling ... and they did.  And I fell for it.

So when I went through the garage I passed by this gate.  It had these machines on the side and this contraption on the bottom.  I thought they were studs that raise up that blows the tires of anyone backing up out of the garage, if you know what I mean.  But when I got this illustration from the customer service rep, it turned out it was something else: A machine that checks for the alignment of the car.  And, according to this machine, my car's left driver's-side ... uh, camber was off.  Or something.

The rep said looking at it and fixing it would cost $160.  And I said sure.  Why?  (sigh) I guess they're not wrong.  But damn, this still just feels like a way to nickel-and-dime me.  By the way, they seemed to have fixed it, but after I got my car back the rep said that there was something else wrong and they couldn't quite fix it, so they knocked off sixty bucks, so the extra charge (beyond the spare key fob) was only $100.  Guess it could be worse, but I'm still out $100 more than I originally planned?

Oh, by the way, although I asked, the rep didn't tell me how much oil was in my car when I gave it to them.  Instead, they checked it after they got done with it.  They said it was "full."  Sure, but what was it when I gave you my car?  The rep was nice, but I'm still not completely happy with the dealership.

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