Getting My Money Back Is Now Going To Be A Problem

I was hoping, probably beyond hope, that it'd be easy for me to get my money back for the ticket to the Frozen Four Final that never arrived.  And yeah, I think it's going to now be a struggle.

Remembering the bullshit I had to deal with in getting money back for the Rolling Stones ticket that never arrived, I have come to learn that if you dispute it with the credit card company, most likely they'll ask you to try and figure it out with the company first.  Turns out that when I went back to the company asking for my money back, they just went and gave me my money back.  But that's not happening here.  First of all, there is no phone number for me to call.  There's a chat feature instead, and I have been going back and forth with this representative (who for all I know is just a fucking AI bot) since I texted "her" at the Frozen Four Semis late Thursday afternoon.  Second, after waiting a while to get an answer about not being able to get that ticket before Saturday's title tilt (prompting me to buy a second one to make sure I can watch it), I finally received one Monday.

At first blush it was a complete capitulation -- an apology followed by an offer to make things right.  But I had to look at the wording to conclude that this company, and this "rep," wasn't conceding much, if anything.  She was going to offer a promo code I could use for anything through their company over the next year.  I was about to say yes.  But then I realized they didn't say anything about the dollar amount of the cost of the ticket that I never got.  Also, that ticket set me back $150.  If this is a one-time code, and assuming the code is for the full amount, I need to find something that will cost me $150 or else I will be forgoing money.  Fuck that!  I will take a credit in the amount of the ticket that never came.  But I'm getting the whole amount back, and I will use it completely for any event, sporting or music or otherwise, until I use it all.  If not, I want my $150 back in a refund.

So I asked this "person" whether this promo would be for the full amount of the ticket that never arrived.  I haven't heard back from "her."  I'm scared as hell that "she" took my question as an acceptance when it's not.  If this goddamn company is going to use these lowball tactics in order to make right what they did wrong, then I have no choice but to get my money back through the credit card company ... and Buddha knows if that will work.  Man, I'm not in a good place right now money-wise.  The last fucking thing I need is to get ripped off and then fucked over for $150.