Customer Service Sucks And I Don't Mind Saying So

Man, I think I'm entitled to basic manners like eye contact and saying goodbye.  And yet last week while working the Twins Game I was telling the press box concession lazyass he's run out of coffee lids and he tells me he already told his supervisors about it while scrolling through his phone, probably looking at TikTok while on the clock.  And just now, when I made an appointment for my check-up (which is fucking December, for crissake), she confirms the appointment, I say thank you, and she just hangs up.

I don't think I'm an entitled douchebag to expect decency when it comes to customer service, or any interaction between strangers.  Is that so difficult?  And I really don't get people who don't care about customer service, who think just getting what you want matters.  How transactional of a prick are you to think like that?  Does being kind mean nothing to you?  Am I the asshole for wanting that?